public service quality
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Gendered Perceptions of Public Services: Quality, Equality of Treatment, and Corruption in Chile
CASAS’ member Patricia Retamal has published this article in Public Administration with Chiara Cazzuffi. Abstract: Public services in Latin America face persistent challenges that affect access, quality, and fairness, particularly for women and marginalized groups. This study examines gendered differences in public service perceptions in Chile, focusing on quality, equality of treatment, and corruption in…